Privacy Policy

What information do we collect?

• We collect information from you when you register on the site, place an order, enter a contest or sweepstakes,
  respond to a survey or communication such as e-mail, or participate in another site feature.
• When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit
  card information or other information. You may, however, visit our site anonymously.
• We also collect information about gift recipients so that we can fulfill the gift purchase. The information we
  collect about gift recipients is not used for marketing purposes.
• Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to
  our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use
  them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion,
respond to a survey or marketing communication, surf the website,
or use certain other site features in the following ways:

• To personalize your site experience and to allow us to deliver the type of content and product offerings in which
  you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To administer a contest, promotion, survey or other site feature.
• If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like
  to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you
  have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive
  these e-mails. Visitors who register or participate in other site features such as marketing programs and
  ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail
  communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal
information is contained behind secured networks and is only accessible by a limited number of persons who have
special access rights to such systems, and are required to keep the information confidential. When you place orders
or access your personal information, we offer the use of a secure server. All sensitive/credit information you
supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only
accessed as stated above.

Do we use “cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your
Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and
capture and remember certain information. For instance, we use cookies to help us remember and process the items in
your shopping cart. They are also used to help us understand your preferences based on previous or current site
activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate
data about site traffic and site interaction so that we can offer better site experiences and tools in the
future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These
service providers are not permitted to use the information collected on our behalf except to help us conduct and
improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all
cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a
little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn
cookies off, you won’t have access to many features that make your site experience more efficient and some of our
services will not function properly. However, you can still place orders over the telephone by contacting customer
service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we
provide you with advance notice, except as described below. The term “outside parties” does not include Douglas
Equipment. It also does not include website hosting partners and other parties who assist us in operating our
website, conducting our business, or servicing you, so long as those parties agree to keep this information
confidential. We may also release your information when we believe release is appropriate to comply with the law,
enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising,
or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section.
Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the “My Account” section of our site
and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain
information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites
have separate and independent privacy policies. We therefore have no responsibility or liability for the content and
activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback
about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to
information collected after the date of the change. This policy was last modified on August 6, 2003.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to
privacy, or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected
offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability
governing the use of our website.

Your consent

By using our site, you consent to our privacy policy.